These terms apply to cleaning services provided by Munova LLC, a Kentucky limited liability company operating as Munova Clean.

Calling, texting, or emailing Munova Clean is an inquiry, not a confirmed appointment. We confirm the service scope, price, availability, and scheduling with you before booking.

Service descriptions and images illustrate the types of spaces and work we discuss; they do not guarantee that every task or property is included. Tell us about the property's size, condition, access, special materials, and unusual or hazardous conditions so we can assess the work accurately.

Coverage is approximately an hour's drive from central Louisville, including nearby Kentucky communities and Southern Indiana. Availability and any travel charge are confirmed for the specific address before scheduling.

Payment is due after cleaning is completed, by debit card or cash. No deposit is required at this time, and the website does not take payments. Additional work and resulting price changes require customer approval before proceeding.

Munova brings cleaning products and equipment. Customers may provide preferred supplies, subject to checking that they are safe and suitable for the surfaces. Please secure pets away from the work area and tell us about allergies and sensitive surfaces before cleaning.

Hazardous work, including needles, bodily fluids, suspected mold, and active pest infestations, is excluded. If a hazard is discovered, we pause the affected work and discuss what can safely continue.

Job-documentation photos require customer permission. Public or advertising use requires separate written permission. We avoid personal belongings and identifying details. Declining photos does not prevent cleaning; viewing these policies does not grant permission.

Please provide safe access and tell us about pets, restricted areas, and fragile items. Work outside the agreed scope or work that cannot be performed safely needs further discussion.

Please report missed cleaning within 48 hours by calling or texting Munova or emailing support@munovaclean.com. We review the concern against the agreed scope and, if we confirm a task was missed, offer a return visit at no additional charge. We arrange access and a suitable time with you. New cleaning needs and additional work are separate. This reporting window concerns missed cleaning, not damage claims, and does not limit rights under applicable law or promise an automatic refund.