Munova LLC, a Kentucky limited liability company operating as Munova Clean, is responsible for the customer information described in this notice.

When you call, text, or email Munova Clean, we receive the contact information and cleaning details you choose to share. We use this information to respond, discuss the work, arrange agreed services, and maintain customer and service records. Please do not send payment card numbers or entry codes in an initial inquiry.

When you complete customer paperwork, we record the information entered, your signer name, drawn signature, permission choices, the form wording, and the time it was saved. Signed forms are linked to your customer record in Munova's private CRM to document the service agreement, consent, or a reported concern. They are not published on the public website. You may choose paper instead of electronic signing and request a copy of your signed form.

Permission to photograph a job and permission to use specified photos publicly are separate choices. Neither is assumed from visiting this website or agreeing to cleaning. You may decline photos without declining cleaning. Contact us to withdraw permission for future photo use; copies controlled by Munova will be removed where practicable, but third-party copies may not be recoverable.

The website and hosting provider may process technical information such as your IP address, browser information, requested pages, and error logs to deliver and protect the site. Sign-in uses cookies to maintain an authenticated session. Blocking cookies may prevent sign-in from working.

Service-area maps load from OpenStreetMap servers, which receive technical connection information when map tiles are requested. External map, phone, text, and email links open other services or applications with their own privacy practices.

Providers involved in hosting, communications, and record storage may process information needed to provide those functions. Information may also be needed to meet legal obligations or resolve a service issue.

Customer and signed-form records do not currently expire or delete automatically. Retention is reviewed in light of ongoing services, accounting and legal obligations, and unresolved concerns. Contact us to request a retention review or deletion. We cannot promise immediate removal of records that must be retained or immediate removal from provider backups. Access to signed forms is restricted to authorized business accounts; please do not include payment-card numbers or entry codes in these forms.

To ask about your information or request a correction or deletion, email support@munovaclean.com. We may need to verify the request and retain records required for legal, accounting, or unresolved service matters. This notice will be updated when the site's information practices change.