This policy applies to appointments with Munova LLC, operating as Munova Clean.

Please give at least 24 hours' notice by call or text to cancel or reschedule. If something unexpected happens, contact us as soon as possible. Include your name and appointment date and ask us to confirm the change. Rescheduling depends on availability.

There is no cancellation fee at this time. An inquiry does not authorize any payment.

If we cannot enter the property, we will call and text the contact number provided and wait up to 15 minutes, starting at the agreed arrival time or our actual arrival, whichever is later. For an agreed arrival window, the wait starts when we arrive within that window; arriving early does not start the wait. If access is still unavailable, we may leave and arrange another appointment, subject to availability. There is no lockout fee at this time.

If weather, unsafe conditions, or an access problem affects an appointment, contact us to discuss the next step. If Munova needs to change an appointment, we will contact you to discuss rescheduling and any payment already made.

An inquiry alone does not reserve an appointment and does not need to be canceled. For recurring service, tell us whether your request affects one visit or future visits as well. For help, email support@munovaclean.com.